|
|
|
|
|
|
|
|
|
|
|
|
GENERAL QUESTIONS AND ANSWERS
1. What is the N.Y.L.A. SHOES guarantee?
A: N.Y.L.A. guarantees the quality of its merchandise. Should any item purchased from this web site be deemed defective, we will gladly assist you.
2. Is ordering on-line secure?
A: To ensure that your order is secure and to protect your privacy, N.Y.L.A. employs Secure Socket Layer utilizing 128-bit encryption. Once N.Y.L.A. receives your order, it is then decoded and processed.
3. How do I get my password and where do I use it?
You can register and get your password by clicking on the REGISTER link. You will need to log in with your username and password if you want to purchase items from our online store.
4. What if I forget my password?
If you forget your password, you can go to the password recovery page and your password will be e-mailed to you immediately.
5. What is your privacy policy?
We will not share your information personal information. If you have opted to receive e-mail from us about special promotions, events and new products in the future, you shall receive periodic messages from us with this information. If you wish to be removed from this list, please login and go to the Profile section under the Help menu. You will be able to modify your profile and be removed from our newsletter and e-mail database.
PRODUCT INFORMATION QUESTIONS
1. What sizes are N.Y.L.A. SHOES made in?
Women: Most women's styles are offered in sizes 5 to 11 with half sizes available up to 9.5.
2. Does N.Y.L.A. make shoes in narrow and wide widths?
Unfortunately, since our fashion and styles change so frequently, we only carry standard B width for women and D width for men.
ONLINE RETURNS AND EXCHANGES
1. What is N.Y.L.A.'s online return/exchange policy?
Only new, unworn merchandise purchased from www.nylashoes.com will be accepted, provided it is returned/exchanged within 30 days of customer's receipt. To return an item, complete the return form enclosed with the order. Ship the merchandise, the return form, and the packing list/receipt back to us. Shoes returned without the packing list/receipt will not be accepted. You are responsible for the shipping cost. A return credit will take 1 to 2 billing cycles to appear on your credit card.
Purchases made at retail stores must be returned and/or exchanged with the retailer.
All sale items are FINAL. No refunds or exchanges will be accepted on Sale items.
PAYMENT INFORMATION
Products may be purchased using Visa, Mastercard, American Express, Discover or JCB.
|
|
 |
|
|
|
|
|
|
|
|
